Frequently Asked Questions
Ordering & Pricing
What is the minimum order quantity (MOQ)?
Our standard MOQ is 50 pieces per product style. We support small batch trial orders for new customers.
Can I order samples before bulk purchase?
Yes! Sample lead time: 3-5 working days. Sample cost depends on complexity (deductible from bulk order).
How do I request a quote?
Contact us with: product type, specifications, quantity, custom requirements, delivery destination. Response time: Within 1 hour during business hours.
Do you offer wholesale pricing?
Yes. As a factory direct supplier, we offer competitive wholesale pricing. Larger orders = better pricing.
Customization & OEM
What customization options do you offer?
Size & Shape: Any dimensions within 2400×3600mm, custom shapes
Material: 1-6mm thickness, silver/aluminum/low-iron mirror
Features: LED lighting, anti-fog, touch control, smart features
Branding: Logo printing, custom packaging, private label
What is the process for custom orders?
Step 1: Submit requirements (drawings/samples/specs)
Step 2: Design confirmation (3 days)
Step 3: Sample production (5 days)
Step 4: Sample approval
Step 5: Bulk production (7-15 days)
Can I put my brand logo on the mirrors?
Yes. We offer silk printing (cost-effective) and laser engraving (premium permanent marking).
Products & Specifications
What mirror thickness should I choose?
1-2mm: Makeup case mirrors, portable mirrors
3-4mm: Desktop mirrors, lightweight applications
5mm: Bathroom mirrors (standard)
6mm: Large mirrors, heavy-duty use
What is tempered glass? Do I need it?
Tempered glass is 3-5x stronger than regular glass. When broken, it shatters into small granules instead of sharp shards. Recommended for: Bathroom mirrors, large mirrors, public installations, children's areas.
What LED lighting options are available?
Types: Backlit (soft), Front-lit (direct), Side-lit (decorative)
Color Temperature: 3000K (warm), 4000K (natural), 6000K (cool), or adjustable
What magnification powers are available?
2X to 10X magnification available.
2-3X: General facial detail, home makeup
5X: Detailed work, professional use
7-10X: Extreme detail, dermatology
Shipping & Delivery
What are the shipping options?
Samples: Express courier (DHL, FedEx, UPS) - 3-7 days
Bulk Orders: Air freight (7-10 days) or Sea freight (20-40 days)
Do you ship worldwide?
Yes! We ship to Asia, Europe, North America, South America, Africa, and Oceania.
What if products are damaged during shipping?
We provide free replacement for shipping damage. Take photos and contact us within 48 hours.
What is the delivery timeline?
Sample: 3-5 days production + 3-7 days shipping = 6-12 days total
Bulk (Air): 7-15 days production + 7-10 days shipping = 14-25 days total
Bulk (Sea): 7-15 days production + 20-40 days shipping = 27-55 days total
Payment & Terms
What payment methods do you accept?
International Orders: T/T (bank transfer), PayPal, Western Union, L/C (large orders)
Terms: Sample: 100% advance | Standard: 30% deposit, 70% before shipping
Can I get credit terms?
Yes, for qualified customers with established relationship and good payment history. Typical terms: Net 30 or Net 60 days.
Quality & Warranty
What quality certifications do you have?
3C (Chinese safety) | CE (European) | FCC (US) | ROHS (Hazard-free)
What is your warranty policy?
Standard Warranty: 2 years from delivery
Covers: Manufacturing defects, material defects, functional failures under normal use
How do you ensure product quality?
Strict quality control throughout: incoming material inspection → in-process QC → final 100% inspection → documentation.
